IT & HPC Support Engineer
About Fluid Codes:
Fluid Codes is the APEX Channel Partner of ANSYS (part of Synopsys), authorized with exclusive rights to distribute and provide support for ANSYS Engineering Simulation Solutions in the Middle East and North Africa. (fluidcodes.com)
Ansys is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.
Job Summary:
Join Fluid Codes’ technical team to support customers across ANSYS software and IT systems. In this role, you will focus on installation, configuration, deployment, including in HPC environments, enabling customers to effectively run their simulation workflows. You will also contribute to internal system administration, managing day-to-day IT operations, improving efficiency, and applying technical expertise to maintain reliable and effective IT systems for the team. You will use your expertise in ANSYS, HPC, and IT systems to provide high-quality technical support, solve complex challenges, and provide feedback to improve Ansys products and service quality
Key Responsibilities:
- Supports installation, configuration, integration, and licensing of the ANSYS product portfolio for customer and internal environments
- Performs diagnostics and troubleshooting for customer issues related to HPC features and performance of ANSYS products in Linux Environment
- Assists customers in running ANSYS workloads on multi-core systems, HPC clusters, and virtual environments.
- Understands customer HPC architectures and applies best practices to improve performance, scalability, and reliability.
- Supports job schedulers, parallel processing, MPI execution, and remote workflows.
- Develops custom scripts or extensions to adapt ANSYS deployments to customer HPC environments.
- Applies advanced-level ANSYS software configuration and troubleshooting techniques to deliver high-quality solutions.
- Collaborate with the technical team to resolve complex technical problems and implement solutions
- Provides internal IT support for Windows and Linux systems, including workstations, servers, and application-related issues.
- Performs diagnostics and troubleshooting across OS, hardware, networking, and application layers.
- Supports system stability, access, and performance issues for internal users and customers.
- Delivers professional, customer-focused support, ensuring timely resolution and high satisfaction.
- Adheres to support processes to ensure consistent, high-quality service
Requirements:
- BS or MS in Computer Science, IT, Engineering, or a related field.
- BS+5 years of experience in ANSYS/HPC support, IT systems administration, or technical software support roles.
- 2+ years of experience in customer-facing technical support roles.
- Experience supporting Linux and Windows-based systems, with understanding of software deployment, IT operations, and network administration.
- Strong Linux expertise supporting HPC environments and engineering applications
- Experience deploying and administering ANSYS or similar CAD products in standalone, networked, or HPC environments.
- Familiarity with license-controlled software concepts, HPC systems, cluster computing, MPI and job management systems (Grid Engine, LSF, PBS, Slurm)
- Experience with programming or scripting languages (Bash, Python, PowerShell)
- Experience with CRM tools and structured support workflows.
- Exposure to cloud platforms (AWS, Azure, GCP) and related automation tools
- Strong logical problem-solving, interpersonal, and communication skills; fluent in English.
- Strong organizational and time-management skills to handle multiple support activities effectively.
